Thank you for shopping with ShivCart! We strive to provide you with the best online shopping experience, and we understand that sometimes, you may need to return or seek a refund for a product. This Refund and Returns Policy outlines the guidelines and procedures for returning items purchased from our website, ShivCart.com.
- Eligibility for Returns and Refunds:
- You are eligible for a return or refund if you have received a damaged, defective, or incorrect product.
- Returns and refunds are also applicable in cases where you are unsatisfied with the product and wish to return it within the specified time frame.
- Timeframe for Returns:
- You must initiate a return request within 7 days of receiving the product.
- Return requests made after the 7-day period may not be accepted.
- Return Process:
- To initiate a return, please contact our customer support team through our website, email, or phone.
- Provide relevant order details, such as the order number, product name, and reason for return.
- Our customer support team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.
- Return Guidelines:
- The product must be unused, undamaged, and in its original packaging.
- All original tags, labels, accessories, and freebies included with the product must be returned.
- Please ensure that the product is securely packaged to avoid damage during transit.
- Refund Process:
- Once we receive the returned product and verify its condition, we will initiate the refund process.
- Refunds will be processed using the original payment method used during the purchase.
- Please note that shipping charges and any applicable taxes or fees are non-refundable.
- Return Shipping:
- In the case of damaged, defective, or incorrect products, we will arrange for the return shipping and bear the cost.
- For returns due to customer dissatisfaction, the return shipping costs will be your responsibility.
- Non-Returnable Items:
- Certain items are not eligible for returns or refunds, including perishable goods, intimate or sanitary products, and items classified as hazardous materials.
- Exchange Policy:
- At present, we do not offer direct exchanges. You can initiate a return as per the guidelines mentioned above, and upon receiving the returned product, we will process a refund. You can then place a new order for the desired item.
- If you wish to cancel an order before it has been shipped, please contact our customer support team immediately. Once the order has been dispatched, it cannot be canceled.
- Customer Support:
- If you have any questions or need assistance regarding returns, refunds, or any other issues, please contact our customer support team. We are available to help you during business hours through email, phone, or live chat on our website.
Please note that this Refund and Returns Policy is subject to change without prior notice. We recommend reviewing this policy periodically for any updates.
At ShivCart, we value your satisfaction and aim to provide you with a hassle-free shopping experience. We appreciate your trust and support in our e-commerce platform.
Last updated: June 27, 2023.