Thank you for choosing ShivCart as your preferred online shopping destination. This Shipping Policy provides you with important information regarding the shipping process and delivery of your orders placed on our website,

  1. Order Processing Time:
    • After placing an order, please allow 1-2 business days for order processing and verification.
    • Business days exclude weekends and public holidays.
  2. Shipping Methods and Carriers:
    • We offer various shipping methods based on your location and the nature of the products.
    • The available shipping carriers will be displayed at the checkout page for you to choose from.
  3. Shipping Timeframes:
    • Shipping times may vary depending on the destination and the shipping method selected.
    • Estimated shipping timeframes will be provided at the checkout, taking into account the processing time and carrier’s estimated delivery time.
  4. Shipping Destinations:
    • We currently offer shipping to select countries and regions. The available destinations will be indicated during the checkout process.
  5. Shipping Costs:
    • Shipping costs are calculated based on the weight, dimensions, and destination of the package.
    • The shipping charges will be displayed at the checkout, allowing you to review the cost before completing your purchase.
  6. Order Tracking:
    • Once your order has been shipped, you will receive a confirmation email containing a tracking number and instructions on how to track your package.
    • You can also track your order by logging into your ShivCart account and accessing the order details.
  7. Delivery Attempts and Signature:
    • The carrier will attempt delivery to the provided shipping address. If no one is available to receive the package, the carrier may make additional delivery attempts or leave a notice for pickup at a local facility.
    • For certain valuable or high-risk items, a signature may be required upon delivery.
  8. Customs and Import Duties:
    • Please note that international orders may be subject to customs duties, taxes, and fees imposed by the destination country.
    • Any additional charges levied by customs are the responsibility of the recipient. We recommend contacting your local customs office for more information.
  9. Address Accuracy:
    • It is crucial to provide accurate and complete shipping information during the checkout process.
    • ShivCart will not be responsible for any delays or non-delivery of orders due to incorrect or incomplete address details provided by the customer.
  10. Delivery Issues:
    • In the rare event of delivery delays, lost packages, or other delivery issues, please contact our customer support team for assistance.
    • We will work with the shipping carrier to resolve the issue and ensure a satisfactory resolution for you.
  11. Customer Support:
    • If you have any questions or require assistance regarding shipping, tracking, or any other shipping-related matters, our customer support team is available to assist you.
    • You can reach us during business hours through email, phone, or live chat on our website.

Please note that this Shipping Policy is subject to change without prior notice. We recommend reviewing this policy periodically for any updates.

We appreciate your trust in ShivCart and strive to provide you with a seamless and reliable shipping experience. We value your satisfaction and are committed to delivering your orders in a timely and secure manner.

Last updated: June 27, 2023.