Exchange policy

At e-Mal, we aim to ensure your complete satisfaction with every purchase. Our Exchange Policy is designed to provide you with a seamless and hassle-free experience if you need to exchange a product. Please read the following terms and conditions carefully:

Eligibility for Exchange

1. Time Frame: You can request an exchange within 15 days of receiving your order.
2. Condition: The product must be unused, in its original packaging, and with all the original tags and labels intact.
3. Proof of Purchase: A valid proof of purchase (order number, receipt, or invoice) must be provided to initiate an exchange.

Non-Exchangeable Items

Certain items are not eligible for exchange, including:

• Products damaged due to misuse or mishandling
• Items without original packaging or missing accessories
• Software and downloadable products
• Gift cards and vouchers

Exchange Process

1. Request: To initiate an exchange, please contact our customer support team at support@shivcart.com or call us at [customer support number].
2. Approval: Once your request is reviewed and approved, we will provide you with detailed instructions on how to return the product.
3. Return Shipping: You will be responsible for the return shipping costs unless the item received was incorrect or defective. In such cases, we will cover the return shipping expenses.
4. Inspection: Upon receiving the returned product, our team will inspect it to ensure it meets the exchange eligibility criteria.
5. Processing: If the product passes the inspection, we will process the exchange and ship the new product to you. You will receive a confirmation email with the new order details and tracking information.

Important Notes

• Exchange for Different Product: If you wish to exchange your product for a different item, please specify this in your exchange request. Any price difference will be communicated to you and must be settled before the new product is dispatched.
• Stock Availability: Exchanges are subject to product availability. If the desired product is out of stock, we will offer you an alternative or a store credit for future purchases.

Contact Us

For any questions or assistance with the exchange process, please reach out to our customer support team:

• Email: support@shivcart.com
• Phone: [customer support number]
• Website: www.shivcart.com

Thank you for shopping with e-Mal. We value your business and are committed to providing you with the best possible shopping experience.