Exchange policy
At e-Mal, we aim to ensure your complete satisfaction with every purchase. Our Exchange Policy is designed to provide you with a seamless and hassle-free experience if you need to exchange a product. Please read the following terms and conditions carefully:
Eligibility for Exchange
- Time Frame: You can request an exchange within 15 days of receiving your order.
- Condition: The product must be unused, in its original packaging, and with all the original tags and labels intact.
- Proof of Purchase: A valid proof of purchase (order number, receipt, or invoice) must be provided to initiate an exchange.
Non-Exchangeable Items
Certain items are not eligible for exchange, including:
- Products damaged due to misuse or mishandling
- Items without original packaging or missing accessories
- Software and downloadable products
- Gift cards and vouchers
Exchange Process
- Request: To initiate an exchange, please contact our customer support team at support@shivcart.com or call us at [customer support number].
- Approval: Once your request is reviewed and approved, we will provide you with detailed instructions on how to return the product.
- Return Shipping: You will be responsible for the return shipping costs unless the item received was incorrect or defective. In such cases, we will cover the return shipping expenses.
- Inspection: Upon receiving the returned product, our team will inspect it to ensure it meets the exchange eligibility criteria.
- Processing: If the product passes the inspection, we will process the exchange and ship the new product to you. You will receive a confirmation email with the new order details and tracking information.
Important Notes
- Exchange for Different Product: If you wish to exchange your product for a different item, please specify this in your exchange request. Any price difference will be communicated to you and must be settled before the new product is dispatched.
- Stock Availability: Exchanges are subject to product availability. If the desired product is out of stock, we will offer you an alternative or a store credit for future purchases.
Contact Us
For any questions or assistance with the exchange process, please reach out to our customer support team:
- Email: support@shivcart.com
- Phone: [customer support number]
- Website: www.shivcart.com
Thank you for shopping with e-Mal. We value your business and are committed to providing you with the best possible shopping experience.