Refund and Returns Policy

Refund and Returns Policy

At e-Mal, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely happy with your order, our Refund and Returns Policy is here to help. Please review the following guidelines to understand your options and our procedures.

Eligibility for Returns

1. Time Frame: You can return a product within 15 days of receiving your order.
2. Condition: The product must be unused, in its original packaging, and with all original tags and labels intact.
3. Proof of Purchase: A valid proof of purchase (order number, receipt, or invoice) is required to initiate a return.

Non-Returnable Items

Certain items are not eligible for return, including:

• Products damaged due to misuse or mishandling
• Items without original packaging or missing accessories
• Software and downloadable products
• Gift cards and vouchers

Return Process

1. Request: To initiate a return, contact our customer support team at support@shivcart.com or call us at [customer support number].
2. Approval: Once your request is reviewed and approved, we will provide you with detailed instructions on how to return the product.
3. Return Shipping: You will be responsible for the return shipping costs unless the item received was incorrect or defective. In such cases, we will cover the return shipping expenses.
4. Inspection: Upon receiving the returned product, our team will inspect it to ensure it meets the return eligibility criteria.
5. Processing: If the product passes the inspection, we will process your refund or replacement as per your request.

Refunds

1. Refund Method: Refunds will be issued to the original payment method used at the time of purchase.
2. Processing Time: Once approved, refunds will be processed within 7-10 business days. You will receive a confirmation email once the refund has been issued.
3. Full Refund: If the return is due to our error (incorrect or defective product), you will receive a full refund, including any shipping charges incurred.
4. Partial Refund: In some cases, only partial refunds may be granted (if the item is not in its original condition, is damaged, or missing parts for reasons not due to our error).

Important Notes

• Exchange Option: If you prefer to exchange the product instead of returning it for a refund, please specify this in your return request. Refer to our Exchange Policy for detailed information.
• Delayed or Missing Refunds: If you haven’t received a refund within the stated timeframe, please check your bank account again, then contact your credit card company or bank. If you still have not received your refund, please contact us at support@shivcart.com.

Contact Us

For any questions or assistance with the return process, please reach out to our customer support team:

• Email: support@shivcart.com
• Phone: 9749101117
• Website: www.shivcart.com

Thank you for shopping with e-Mal. We value your business and strive to provide you with the best possible shopping experience.