Shipping Policy

Free Shipping Across India

At e-Mal, we offer free shipping on all orders across India, ensuring that you receive your products without any additional shipping costs.

Processing Time

• Order Confirmation: Once your order is placed, you will receive a confirmation email.
• Order Processing: Orders are processed within 1-2 business days. During peak times, processing may take an additional day.
• Shipping Notification: After your order has been shipped, you will receive an email with tracking information.

Delivery Time

Our delivery times vary depending on the destination:

• Metro Cities: 3-5 business days
• Other Cities and Towns: 5-7 business days
• Remote Areas: 7-10 business days

Please note that these are estimated delivery times and actual delivery may vary due to unforeseen circumstances such as weather conditions or logistical issues.

Shipping Partners

We partner with reliable courier services to ensure timely and safe delivery of your orders. Our primary shipping partners include:

• Blue Dart
• Delhivery
• DTDC
• India Post

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can track your order status on our website or through the courier’s website using the provided tracking number.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) as a payment option for your convenience. With COD, you can pay for your purchase in cash when your order is delivered to your doorstep.

Delivery Address

Please ensure that the delivery address provided is accurate and complete to avoid delays. We are not responsible for delays caused by incorrect or incomplete addresses.

Failed Delivery Attempts

Our courier partners will attempt delivery up to three times. If the delivery is not successful after the third attempt, the package will be returned to us. In such cases, our customer support team will contact you to reschedule the delivery.

Damaged or Lost Packages

If your package is damaged or lost during transit, please contact our customer support team immediately at support@shivcart.com or call us at [customer support number]. We will work with the courier service to resolve the issue and ensure you receive your order.

International Shipping

Currently, we do not offer international shipping. We only ship within India.

Contact Us

For any questions or assistance with your order, please reach out to our customer support team:

• Email: support@shivcart.com
• Phone: [customer support number]
• Website: www.shivcart.com

Thank you for shopping with e-Mal. We appreciate your business and strive to provide you with the best possible shopping experience.